If you have a complaint about our organisation we want to hear about it — and we’ll do our best to put it right.
Individuals falling under the following categories:
Contact us via email at management@newton.gi. Once your complaint is lodged, here’s how it’s handled:
Upon lodging your complaint, expect to receive an acknowledgment within 5 working days. We might also reach out to ensure a thorough understanding of your concerns. Additionally, an interview with the designated investigator could be arranged.
Anticipate receiving a comprehensive response within 28 working days from the date of complaint submission. Should there be a need for an extension beyond this period, your consent will be sought.
Rest assured, every complaint is treated with utmost seriousness and impartiality. A meticulous review will be conducted in all cases.
In instances where your complaint leads to disciplinary measures against a staff member, an internal process will be enacted. While you’ll be notified about the occurrence of disciplinary actions, it’s important to note that the specifics and outcomes within this procedure remain confidential.
Should a complaint involve allegations of a criminal nature, we will promptly involve law enforcement by notifying the police.
Absolutely, yes.
If you wish to explore alternative avenues for addressing your complaint, please consider the following contact:
Office of Fair Trading’s Consumer Protection division
Suite 975, Europort, Gibraltar
Tel: +350 200 71700 ext. 203 · +350 200 71950
Send an email to management@newton.gi with the details and we’ll get back to you within 5 working days.